Refund policy
REFUND POLICY
Our Happy Kid Promise
We want your little one to love their MagicDraw Bot. If they don't, you can return it within 30 days of delivery for a full refund of the product price.
Holiday orders: orders placed between November 1 and December 24 can be returned until January 31.
How to start a return Email us with your order number. We'll reply with the return address and simple instructions. Please don't send anything back before contacting us, as we can't process returns sent without a return request.
Conditions
- The item should be returned with all its parts (robot, cards, markers and cable) in its original packaging.
- Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.
- Original shipping was free, so nothing is deducted for it.
Damaged, defective or wrong items If your order arrives damaged or isn't working, email us within 30 days of delivery with a photo or short video. We'll send a free replacement or a full refund (your choice) at no cost to you.
Refunds Once we receive and check your return, we'll refund you to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.
Bundles If you return part of a Sibling or Family Pack, the refund is based on the discounted pack price you paid per bot.